Others

Client Description:

Our client is a leading multi-national Integrator and Service Provider of audio visual, video conferencing and digital media solutions..  In order to cope with their rapid business expansion in APAC region, they are looking for an experienced Site Manager to join their company. 

Responsibilities:

• Act as the client’s primary site contact with the company and ensure that all installations are carried out in a professional and safe manner
• Responsible for onsite client and design team liaison as well as managing and coordinating the engineering teams assigned to you onsite, interfacing to project engineering, rack build, commissioning and programming stages
• Work closely with the Project Managers and the Installation team to ensure that installations are carried out within the specified time-frame and guidelines.
• Liaise with clients for feedback on installations (signing of handover certificates, Client feedback forms, etc.)
• Manage on site logistics including coordination of the assigned labour, ordering consumables, stock control and deliveries.
• Monitor installation work to ensure the highest standard is kept through all stages of a project.
• Carry out site surveys and provide detailed reports to the project team to identify risks and make recommendations for the project.

Requirements:

• Diploma or above in construction or engineering related discipline
• At least 3 years’ solid experience in construction or audio visual project engineering
• Excellent customer service and communication skills
• Technical understanding of AV and VC equipment, functionality and installation processes such as Video Conferencing, Creston and AMX control systems
• Experience working on construction sites and coordinating AV installations with main contractors and other trades
• A good team player with strong problem solving and coordination skills
• Excellent command of spoken and written English and Chinese

Client Description:

Our client is a leading multi-national Integrator and Service Provider of audio visual, video conferencing and digital media solutions..  In order to cope with their rapid business expansion in APAC region, they are looking for an experienced Service Delivery Manager to join their team. 

Responsibilities:

Working with key Customer service owners, other Service Delivery Managers, Service Operations Managers, Enterprise Service Teams, on-site AV Managers, Team Leaders, the Service Contracts Team, the Service Delivery Manager’s responsibilities include, but are not limited to:

Service Management, Account activity and Administration

• Maintain a good working understanding of Customer engagements from Account level design activity, project management and delivery, through to Service
• Improve continuity and maintenance of service delivery standards across Global Enterprise accounts
• Work with the Management and Product teams to develop company’s Managed On-site and Off-site Service offerings
• Use and promote company’s online toolsets, such as Streamline, in the delivery of service outputs (i.e. asset management, reporting, estate analysis etc.)
• Oversee monthly and other regular Service Review meetings between customer and the company
• Support Sales and Business Development in the development of proposals and bids for new and existing customers
• Assist and take responsibility for building and maintaining client relationships
• Take full responsibility for contract development, negotiation and compliance across portfolio Development, administration and reporting of effective processes, SLAs and KPIs to manage each site
• Ensure balanced holiday planning across all sites
• Ensure Management Information is collated and reported
• Create and maintain all appropriate service documentation to support the On-site and Off-site services

Team Management

• Manage on-site technicians to deliver exceptional service levels
• Develop, adopt and deliver best practice service levels across all teams Manage and develop the Managed On-site Services team
• Manage new sites on-boarding ensuring a smooth service transition
• Work with other SDMs and the Managed On-site Services Administrator to ensure the company has the correct size and profile of resource to support all on-site contracts

Team Development

• Promote and drive team collaboration and maintain team morale across the On-site and Off-site services
• Team and individual skills gap analysis, identifying areas required for development
• Manage the on-site staff talent pool to identify, produce and manage development and training plans for all on-site staff
• Ensure succession planning and where possible all staff are able to develop upwards
• Manage company’s continuous performance management regime for all staff

Requirements:

• Bachelor’s degree holder in any disciplines
• Over 8 years’ experience in IT/ AV Delivery Service capacity with a minimum of 3 years’ experience in managing a team of on-site/ helpdesk support staff across different sites
• Possession of ITIL would be an advantage
• Highly developed Service focused attitude is crucial
• Commercially astute with a good understanding of commercial contracts and P&L management, and can demonstrate strong reporting skills
• Computer literacy including MS Word, Excel and Powerpoint
• Excellent spoken and written command of English and Chinese

Client Description:

Our client is a leading multi-national Integrator and Service Provider of audio visual, video conferencing and digital media solutions..  In order to cope with their rapid business expansion in APAC region, they are looking for an experienced Solution Architect to join their team. 

Responsibilities:

• Reporting to the General Manager of APAC Region, the successful candidate shall be as the one of the core members in design team to prepare solution design for both System Integration and Pure Consultancy projects  
• Work closely with sales team for the pre-sales and solution design duties
• Understand clients' detailed requirements to design and prepare AV solution(s) including resources, equipment, budget, etc. to meet clients' requirements 
• Accurately estimate the resources, budget and implementation duration to deliver the whole solution 
• Proactively keep updated the AV team, Sales team and Management about the latest solution 
• Develop close relationship with vendors and keep updated about the new product situation in the market 

Requirements:

• Tertiary educated in Computer Science, Construction, Engineering or Building Services
• A minimum of 4 years in presales/ consultant/ technical sales in AV field
• Professional qualifications of CTS, CTS-D or CTS-I is highly preferred
• Experience in some famous AV systems such as Cisco, Polycom, Crestron, AMX, ClearOne, Biamp, Extron, etc.
• Practical knowledge of onsite installation technology and co-ordination
• Strong liaison and negotiation skills with clients, AV vendors and contractors
• Good command of spoken and written English and Chinese

Client Description:

Our client is a leading global Integrator and Service Provider of audio visual, video conferencing and digital media solutions.  In order to cope with their business expansion in APAC, they are looking for a dynamics ITAV support to join their company.

Responsibilities:

• The successful candidate shall be seconded to station in the dedicated client's office (a bank) to provide on-site IT and AV operational support and services
• Coordinate, setup, test, and standby for client events including local presentation, video/audio/web conference
• Manage internal conferencing bridge to ensure scheduled point to point or multi-point conferences are connecting without issues
• Respond to ad-hoc Desktop and AV support requests and handle accordingly
• Coordinate with external vendors, regional support teams and end users on special event
• Generate and compile data for support service reporting on a regular basis

Requirements:

• Tertiary educated in any disciplines with a minimum of 1 year working experience
• Working experience in IT Support or Audio Visual
• Strong communication and interpersonal skills to deal with different levels of end-users
• Able to work independently and solve problem
• Good spoken and written English and Chinese 
• Fresh graduates from Computer/ Engineering related discipline shall be considered 

Client Description:

Our client is a leading global Integrator and Service Provider of audio visual, video conferencing and digital media solutions.  In order to cope with their business expansion in APAC, they are looking for a passionate and dynamics engineering professional to join their company.

Responsibilities:

• Ensure that the equipment specified is correct for the installation
• Produce rack layouts and system schematics including audio, video, control and power
• Design metalwork work such as input plates and wall boxes
• Work closely with the project managers and clients to ensure that all requirements specified are accounted for
• Communicate any site requirements such as IT and FM dependencies
• Co-ordinate the production of M&E drawings with the CAD team
• Communicate required system functionality to the control system programmer
• Liaise with 3rd party trades/subcontractors to ensure smooth integration
• Commission equipment to the highest standard on site, including programming of audio DSP’s, setup of digital video systems and setup of video conferencing systems
• Provide technical support in the duration of the project

Requirements:

• Diploma or above in Computer Science, Construction, Engineering or Building Services
• A minimum of 4 years’ AV engineering experience
• Good technical knowledge of AV & VC equipment from major brands
• An up-to-date understanding of the AV marketplace including products and trends
• Excellent problem solving and troubleshooting skills
• Excellent organisational skills and the ability to work on multiple projects
• Good understanding of IT and network is a plus
• Excellent verbal and written communication skills in both English and Chinese

Client Description:

Our client is a leading International Integrator and Service Provider of audio visual, video conferencing and digital media solutions.  In order to cope with their business expansion in APAC, they are looking for a passionate and dynamics project management professional to join their team.

Responsibilities:

• Report to the Operation Manager and General Manager, the successful candidate shall be accountable for leading teammates to complete the project timely, efficiently and effectively of their Audio Visual (AV) projects
• Communicate well with project stakeholders to develop project scopes, objectives and project plan
• Manage and monitor the project budget
• Perform risk management assessment, and escalate and report any possible problems to management when needed
• Develop and improve comprehensive project documentation to improve the consistency and efficiency of project delivery
• Assist sales team and solution team in handling business opportunities
• Establish and maintain relationships with clients, stakeholders and vendors
• Occasional travel maybe required

Requirements:

• Tertiary educated in Computer Science, Construction, Engineering or Building Services
• A minimum of 3 years’ AV/ ELV project management experience
• PMP / PRINCE II certification would be an advantage
• Proven working experience as a project manager in the information technology sector
• Ability to handle multiple projects effectively, prioritizing and multi-tasking in a dynamically changing environment
• Strong liaison and negotiation skills with client, vendors and subcontractors.
• Excellent communication and interpersonal skills, within the company and at all levels of clients
• Good command of spoken and written English and Chinese
• Candidates with lesser experience maybe considered as Assistant Project Manager

Client Description:

Our client is a leading International Integrator and Service Provider of audio visual, video conferencing and digital media solutions.  In order to cope with their business expansion in APAC, they are looking for a passionate and dynamics professional to join their team.

Responsibilities:

• Directly reporting to the General Manager – APAC and dotted line to Global Relationship Manager, the successful candidate shall be responsible for making sure that the company aligns its service offering with the client’s strategic plan, and delivers a consistent global commercial engagement
• Be the key contact point of clients to build up long-term business relationship and to prepare quotations for project, support and maintenance services
• Support our Global Relationship Manager to deliver this broad range of ongoing services
• Work closely with different teams such as Solution Architects, pre-sales administrative, purchasing team, operations team and logistics team to support clients comprehensively
• Perform project planning, management and tracking with usage of sub-contractor services
• Compile and prepare necessary reports to internal and external stakeholders

Requirements:

• Degree holder in any disciplines
• A minimum of 2 years' experience in account management or operational support or project management in AV/ ELV field
• A good team player who is result-driven, self-motivated and committed with positive and Can-do attitude
• Excellent relationship building, communication and interpersonal skills
• Excellent command of both spoken and written English and Chinese

Client Description:

Our client is a well-established company focusing on providing technology solutions and operational support services to corporate clients. To cope with company expansion, they are looking for numerous project engineers to join their project team.

Responsibilities:

• Site meeting and co-ordination among clients, main contractor and sub-contractors
• Assist in project management in aspects of cost, time, quality and risk management
• Monitor the progress and workmanship of sub-contractor works 
• Assist in system design and material submission 
• Perform testing and commissioning of AV systems 
• Perform other ad hoc tasks as assigned by superior 

Requirements:

• Diploma or above in Computer Science, Construction, Engineering or Building Services
• A minimum of 1 years’ AV/ ELV/ ICT engineering experience
• Ability to handle multi-projects and problem solving independently 
• Excellent communication and interpersonal skills, within the company and at all levels of clients
• Good command of spoken and written English and Chinese

Client Description:

Our client is a well-established company focusing on providing technology solutions and operational support services to corporate clients. To cope with business needs, they are looking for a customer services professional to join their company.

Responsibilities:

• Work as a service helpdesk to provide high quality technical support services to our clients.
• Respond to clients’ enquiries by phone call and email in timely manner
• Coordinate and arrange engineer to perform on site service follow SLA (Service Level Agreement)
• Handle hardware RMA (Return Merchandise Authorization) with manufacturer / distributor
• Communicate with suppliers, vendors or sub-contractors for right resources and best pricing across Asia Pacific, prepare budget for client approval
• Provide full administration support to the team
• Effective and proactive escalation of issues with line manager

Requirements:

• Form 5 or above
• At least 2 years’ experience in customer services or call centre
• Good communication and interpersonal skills with good telephone manner and customer focus
• Proficiency in MS applications (Word, Excel and Chinese Word Processing)
• Good command of written and spoken English and Chinese

Client Description:

Our client is a well-established company focusing on providing technology solutions and operational support services to corporate clients. To cope with business needs, they are looking for a sales administration professional to join their company.

Responsibilities:

• Assist the Business Unit Head in preparing and coordinating various documents such as quotations, purchase & sales orders, invoices (work closely with finance team), work schedule, etc.
• Provide full range of administrative support, including scheduling, leave administration, expenses claim, travel arrangement and day-to-day activity coordination of the team
• Handle customers’ enquiries and issues in both emails and calls
• Prepare monthly sales report and other reports to management
• Update all pipelines on Salesforce with status
• Check prices and contracts are up to date
• Support the team with general operations to help reach the team’s objectives
• Communicate with suppliers, vendors or sub-contractors for right resources and best pricing across Asia Pacific, prepare budget for client approval
• Perform ad hoc tasks as assigned by Manager

Requirements:

• Tertiary educated in any disciplines
• A minimum of 2 years’ relevant working experience
• Independent, proactive, detail minded and well-organized
• Excellent customer services, interpersonal and communications skills
• Ability to analyze complex problems and delivers solutions independently
• Good time management and ability to perform multiple tasks within tight deadlines
• Good written and spoken Chinese and English is essential