Customer Services Associate (Technology Company)

Reference Number: 
OAV361

Client Description:

Our client is a well-established company focusing on providing technology solutions and operational support services to corporate clients. To cope with business needs, they are looking for a customer services professional to join their company.

Responsibilities:

  • Work as a service helpdesk to provide high quality technical support services to our clients.
  • Respond to clients’ enquiries by phone call and email in timely manner
  • Coordinate and arrange engineer to perform on site service follow SLA (Service Level Agreement)
  • Handle hardware RMA (Return Merchandise Authorization) with manufacturer / distributor
  • Communicate with suppliers, vendors or sub-contractors for right resources and best pricing across Asia Pacific, prepare budget for client approval
  • Provide full administration support to the team
  • Effective and proactive escalation of issues with line manager

Requirements:

  • Form 5 or above
  • At least 2 years’ experience in customer services or call centre
  • Good communication and interpersonal skills with good telephone manner and customer focus
  • Proficiency in MS applications (Word, Excel and Chinese Word Processing)
  • Good command of written and spoken English and Chinese

 

Salary: 
Negotiable
Industry: 
Function: 

Application Form

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Should you encounter any problems in completing the application form, please send your resume in WORD format to info@thornstone.com.hk, thanks!

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