AV Support/ Customer Services Officer

Client Description:

Our client is a well-established company focusing on providing technology solutions and operational support services to corporate clients. To cope with business development, they are looking for their support team to provide on-site services to dedicated client.

Responsibilities:

• Provide on-site audio visual operational support and services to dedicated commercial clients (banking/ financial institutions/ large corporates) during office hours
• Coordinate, setup, test, and standby for client events including local presentation, video/audio/web conference
• Manage internal conferencing bridge to ensure scheduled point to point or multipoint conferences are connecting without issues
• Operate and maintain audio visual related facilities, perform daily proactive equipment check
• Respond to ad-hoc AV support requests and handle accordingly
• Coordinate with external vendors, regional support teams and end users on special event.
• Generate and compile data for support service reporting on a regular basis

Requirements:

• Tertiary educated in any disciplines with a minimum of 3 years’ working experience
• Previous experience in customer services, guest services, flight attendance, etc. is welcome
• Working experience in Desktop/ IT Support or Audio Visual is an advantage but not a must
• Strong communication and interpersonal skills to deal with different levels of end-users
• Good spoken and written English and Chinese (Cantonese and Mandarin)
• Team player, pro-active, strong self-motivation and enthusiastic
• Able to work independently and solve problems
• AV related training will be provided to successful incumbents