AV Support/ Customer Services Officer

Reference Number: 

Client Description:

Our client is a well-established company focusing on providing technology solutions and operational support services to corporate clients. To cope with business development, they are looking for their support team to provide on-site services to dedicated client.


  • Provide on-site audio visual operational support and services to dedicated commercial clients (banking/ financial institutions/ large corporates) during office hours
  • Coordinate, setup, test, and standby for client events including local presentation, video/audio/web conference
  • Manage internal conferencing bridge to ensure scheduled point to point or multipoint conferences are connecting without issues
  • Operate and maintain audio visual related facilities, perform daily proactive equipment check
  • Respond to ad-hoc AV support requests and handle accordingly
  • Coordinate with external vendors, regional support teams and end users on special event.
  • Generate and compile data for support service reporting on a regular basis


  • Tertiary educated in any disciplines with a minimum of 3 years’ working experience
  • Previous experience in customer services, guest services, flight attendance, etc. is welcome
  • Working experience in Desktop/ IT Support or Audio Visual is an advantage but not a must
  • Strong communication and interpersonal skills to deal with different levels of end-users
  • Good spoken and written English and Chinese (Cantonese and Mandarin)
  • Team player, pro-active, strong self-motivation and enthusiastic
  • Able to work independently and solve problems
  • AV related training will be provided to successful incumbents

Application Form

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